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Covid-19 Policy

Covid-19 Policy

As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and our customers. Here at Vacay Swimwear, we are taking precautionary measures to ensure that you can continue to shop your favourite items, while safely social distancing, with no disruptions whatsoever. We appreciate your patience during this time and thank everyone for their loyal support.

CUSTOMER EXPERIENCE

ORDER PROCESSING

Our Distribution Centre in Australia will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitising equipment and implementing precautionary in-house protocols when despatching orders. 

SHIPPING

International and domestic orders will be processed as normal, however there are unforeseen delays experienced with postal networks worldwide. There are also slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service from some of our service providers to minimise the risk of spreading the virus. Some countries under mandated quarantine may also experience shipping delays. 

INTERNATIONAL

DHL Express (3-5 Business Days) depending on location
Pack & Track Standard (15-20 Business Days) depending on location

Please also note that orders will be processed as normal from our Distribution Centre but depending on the country quarantine policies of your country, there could be potential delays. 

We appreciate your understanding and patience during this challenging time and we hope all of our customers remain safe.

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