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Returns

We accept returns for Store Credit or Refund. Please carefully read our policy below to check your return eligibility. 

If you need to Exchange for a different style/size, please request a Store Credit. You can then re-purchase your preferred style/size in your own time.

 

RETURN PRODUCTS TO THE FOLLOWING ADDRESS (mail only)

Attn: Vacay Swimwear Returns

PO Box 501
Walkerville, SA 5081
Australia

The postage and handling costs of return shipping is incurred by the customer, not Vacay Swimwear. It is recommended to keep note of your in-bound tracking as Vacay Swimwear is not liable for any packages lost in transit. 

 

You must include the following with your return item(s):

  • A completed Return Slip (found in your parcel, or download our Return Slip HERE). Please ensure all sections of the slip are completed correctly to ensure fast processing.

  • The returning garment(s) with tags attached in unworn condition. 

 

Please note: all items are inspected by our staff upon arrival. We try our best to accept all items returned to us, however, please observe our conditions below.

CONDITIONS FOR RETURNS:

  1. Returns must be initiated within 14 days of receiving your order. Returns sent back outside this period will not be accepted.
  2. All original tags must remain attached to the item(s)
  3. Item(s) must be unworn, and returned in original condition

OUR POLICY:

  1. Refunds and store credits can only be processed for orders made through our online store. Orders placed with one of our stockists must be returned via the stockist.
  2. Returns that do not include the completed Return Slip will be returned to sender.
  3. Although we try our absolute best to process refunds and store credits as soon as possible, this can take up to 7 business days.
  4. Sale items marked as ‘FINAL SALE’ or items located on the 'CLEARANCE' section of our website are final and cannot be returned, other than in the event of them being faulty.
  5. Due to hygiene reasons, all SWIM BRIEFS are ineligible for a return of any kind, other than in the event of being faulty.

  6. A store credit/gift card can not be used in conjunction with any other discount codes at checkout.             
  7. Postage & handling fees of a return are incurred by the customer, not Vacay Swimwear           
  8. MYSTERY ITEM purchases are final sale, and cannot be returned.
  9. If you add any 'FREE' items to your cart at checkout and decide to return the products you purchased, you must also include the 'FREE' items in your return to be eligible for a refund.                    

In the unlikely event that an item is defective on arrival, please contact customers@vacayswimwear.com.au stating your order number in the subject line. Please include a picture of the fault. We will happily organise a replacement once we have inspected the item. 

For any self inflicted damages to the product after purchase, Vacay Swimwear will not be held liable. Therefore no replacement will be given.

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