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Returns

DOWNLOAD OUR RETURN SLIP HERE

Need to return a product for a different size or style? No worries.

Please note: we will only offer a refund for full priced items, this excludes sale items and purchases where a discount code has been used. In order for Vacay Swimwear to accept returns for different styles/sizes bought online through our online store, you will need to follow these steps below:

Return products to the following address (mail only)

Attn: Vacay Swimwear Returns
PO Box 501
Walkerville, SA 5081
Australia

You must include the following with your return item(s):

  • The Returns Slip found in your parcel, which has been filled out (please ensure all sections of the slip are completed correctly to ensure fast processing).

  • The garment/s you’re wanting to return.

The postage and handling costs of return shipping is incurred by the customer, not Vacay Swimwear. It is recommended to keep note of your in-bound tracking as Vacay Swimwear is not liable for any packages lost in transit. 

CONDITIONS FOR RETURNS:

  1. Items must be returned within 14 days of receiving your order. Returns outside this period will not be accepted
  2. All original tags must remain attached to the item(s)
  3. Item(s) must be unworn, and returned in original condition

Please note: all items are inspected by our staff upon arrival.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY

  1. No refunds for items purchased using store credits, gift cards and discount codes.
  2. Returns and Store Credits can only be processed for orders made through our online store. Orders placed with one of our stockists must be returned via the stockist.
  3. Returns that do not include the completed Return Slip will be returned to sender.
  4. Although we try our absolute best to process refunds and store credits as soon as possible, this can take up to 7 business days.
  5. Sale items located on the 'sale' section of our website are final and cannot be returned for a refund or store credit, other than in the event of them being faulty.
  6. A store credit/gift card can not be used in conjunction with any other discount codes at checkout.                                                      

In the unlikely event that an item is defective on arrival, please contact customers@vacayswimwear.com.au stating your order number in the subject line. Please include a picture of the fault. We will happily organise a replacement once we have inspected the item. 

For any self inflicted damages to the product after purchase, Vacay Swimwear will not be held liable. Therefore no replacement will be given.